Shipping policy

At Eskim Mart, we aim to deliver your orders quickly, safely, and affordably. Please review our shipping guidelines below.

1. Processing Time

• Orders are processed within 1–2 business days after order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

• Standard Shipping: 1–2 business days

Delivery times may vary based on location, courier service, and unforeseen delays.

3. Shipping Costs

• Shipping fees are calculated at checkout based on weight, size, and destination.

• Free shipping may be offered on promotional items or orders above a certain value (details will be displayed at checkout).

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.

• You can track your package directly through the courier’s website.

5. Delays & Issues

• Eskim Mart is not responsible for delays caused by customs, natural events, or courier service disruptions.

• If your order is significantly delayed, please contact our support team via +254791677429

6. Damaged or Lost Packages

• If your package arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.

• For lost packages, we will work with the courier to resolve the issue and, if necessary, issue a replacement or refund.